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Answered
Inventory on Windows 7
Yuen, Michael
asked this on December 09, 2009 14:40
Still unable to scan inventory after following the help guide from AA. Can you illustrate step by step what needs to be done? Thanks.
Comments
What errors are you seeing specifically? Please send us a screenshot of your error.
You can see a step-by-step Inventory scan by visiting our videos section.
http://www.adminarsenal.com/Video.html
This is the error I received:
Failed to open hardware database, remote registry service may not be running
I made the changes in the help article "If the target system is Windows Vista or Windows 2008 and later then also verify that the Policy "Allow remote access to the PnP interface" is Enabled., but still unable to scan.
Is the RemoteRegistry service running on the target? Look at the Testing pane on the computer window. One of the tests that will be executed is verifying that the RemoteRegistry service is running properly.
Yes the 'RemoteRegistry' are running on the Win 7 computers, I was able to deploy software, just unable to run hardware scan.
This is happening on W2k8 as well.
Make sure you have the necessary Remote management permissions given to Everyone. You can assign these permissions via the `dcomacls.exe` located in your Program Files\Brisworks\Admin Arsenal directory.
dcomacls -allow *:Everyone -computer COMPUTERNAME
You can also tell if you're going to have a problem with attaching to your hardware database by simply going to your Windows Computer Management window (in Admin Arsenal go to Tools/Manage...) and select the Device Manager item in your left pane. If you see Access Is Denied then you know that your WMI / DCOM permissions need to be modified.
Refer to our documentation for dcomacls.exe.